Terms & Conditions
TERMS & CONDITIONS
1. SHIPPING POLICY
1.1. Unfortunately the existing shipping calculation mechanism does not allow to cover all the details. This may affect shipping costs (especially for orders over 20 kg which is the limit for regular post and orders sent by TNT/FedEx which counts parcel volume for calculation). So if you feel the shipping costs are incorrect or too high, please contact us. We will try to find the best and the cheapest shipping solution for you. The price stated in the listing may also be less than the real shipping cost. We reserve the right to ask for extra pay or (if you disagree) to refund your order. We kindly ask you to be understanding in case of such unexpected inconveniences.
1.2. Please bear in mind that fragile and/or expensive items should be only ordered with EMS/TNT/FedEx shipping options as they are the only ones who provide normally working insurance service. Items over 30 kg or few items which can’t be combined (e.g. heavy air conditioner and fragile spoiler) can be only sent by TNT/FedEx shipping options as they accept multiple pieces in one order. Please contact us for shipping costs.
1.3. We respectfully request that you check the safety and assortment of the items received in the order right away at the post office/next to your house door when the carrier brings it etc. It is required in cases something goes wrong (the possibility is 0.1% but it can happen). To claim the shipping companies for compensation we need an official paper (an accident report) otherwise we will not be able to prove the damage/loss happened during the transit of your order.
1.4. Some of our parts may be located in remote warehouses around Russian and their transit to us might take extra few working days. Please note that sometimes items may slightly differ (colour, composition etc.) from the pictures as manufacturers sometimes update their products. Please also note that new old stock chrome parts (e.g., bumpers) are over 30 years old and were sold as a spare part so they might have storing minors.
We kindly ask you to be understanding.
1.5. You might be obligated to pay import/customs taxes. As we are not experts in law of your country please try to find how it works in your country yourself. On your request (to reduce possible taxes) we can lower the value of the goods but it will be done at your personal risk. Note that it may unexpectedly result in possible insurance cost equal to the value of the goods.
1.6. In case of contingencies such as war, pandemic etc the orders might be delayed until such cases would not end.
1.7. By placing the order I agree to receive newsletter from ladamoscow to my email.
2. RETURN POLICY
2.1. We want to be sure our customers are completely satisfied with our items. If you receive an item you did not order/damaged item/item which doesn't fit your car because of our wrong advice, we'll replace the item with a correct one or refund your order.
2.2. Order should be returned to us within 2 weeks after buyer received it. After we receive the order back we check the condition of the items (they must be in the same condition they were sold, including the condition of original packaging). If everything is okay, we refund within 5 working days. Please note that the restocking fee is 5% of the item value.